Billing & Insurance
Do you take my insurance?
Summit Orthopedics works with many insurance plans. Whether or how your claim will be reimbursed is dependent on the details of your particular plan. Refer to your plan benefit manual, your insurer’s website, or call the number on the back of your insurance card for details about your specific benefits.
What is a payer?
The payer is your insurance company. Most likely it is your health insurance provider, but depending on your situation it may also refer to a motor vehicle or worker’s compensation insurance policy.
Why did I get a bill?
When insurance companies pay Summit Orthopedics they typically indicate some amount of the total charge is owed by the patient in the form of copayment, co-insurance, and/ or deductible. Once Summit Orthopedics receives such an adjudication from an insurer we transfer the balance to the patient and send a statement.
It says “transfer to patient” on my bill, what does that mean?
“Transfer to patient” is the amount that your insurer has indicated you owe for your copayment, co-insurance, and/ or deductible. If you are concerned the amount is not correct we recommend you contact your insurance company by calling the number on the back of your insurance card. If you are still concerned please call us at 651-968-5090 and we will review the balances with you.
I sent a payment, why isn’t it reflected on my statement?
Thank you for sending your payment! It is possible the statement was generated on or near the same day of your payment and with processing time the two crossed in the mail. Please call us at 651-968-5090 to confirm your payment has been received and applied to your account.
When is my payment due?
Co-payments are due at the time of service and will be collected when you check in for your appointment.
Patients scheduled for surgical services or other procedures may be asked to make a deposit based on the estimated cost. If applicable you will be contacted by a Patient Financial Services representative by mail and/or telephone. Your assigned Patient Financial Services representative will work with you to arrive at a deposit amount that works within your budget.
For bills received in the mail please make your payment within 30 days. You can send it via mail using the enclosed envelope, make your payment online, or call us at 651-968-5090 to pay by telephone.
What forms of payment does Summit Orthopedics accept?
Payments can be made using check, money order, Visa, Mastercard, Discover, or American Express. Unfortunately we are not able to accept cash payments at any of our locations.
My balance is too large for me to pay at one time; can I set up a payment plan?
Yes! Summit Orthopedics will work with you to institute a payment plan free of interest or surcharges.
Click Here to be directed to our secure third party site and enter your payment plan request. You can also contact us via telephone or email to make these arrangements.
Medical Records
How do I request my medical records?
Patients have a right under the Health Insurance Portability and Accountability Act of 1996 (HIPAA) to access their Protected Health Information (PHI) in a Designated Record Set which many people refer to as their “medical record.” Designated Record Sets include documentation of your medical care delivered by Summit and any records used by Summit to make decisions about your care.
To request your medical records, please submit and complete the form: Authorization to Request Medical Records.
Once completed, the form can be mailed or faxed to the Summit Health Information Services (HIS) Department or dropped off in person at a Summit location. If you have questions regarding the form, please contact the Summit HIS Department.
To reach the Summit HIS Department:
Summit Health Information Services
710 Commerce Drive, Suite 200
Woodbury, MN 55125Phone: 651-968-5125
Fax: 651-968-5907
Email: Health_Information_Services@summitortho.com
Business Hours: Monday-Friday 8:00am – 4:30pm
How will I receive my medical records and is there a fee?
Your records will be released by the option indicated on the form you complete. Summit does not generally charge a fee to patients to provide copies of health information, but reserves the right to charge a fee in unusual circumstances, such as where multiple requests are made by the patient for the same health information.You will be notified of the fee in advance and Summit will only charge a fee for the cost of copying the health information, supplies for creating the copy and postage if it is mailed.
Amendments to Protected Health Information
Health Insurance Portability and Accountability Act of 1996 (HIPAA) gives individuals the right to have covered entities amend their protected health information when that information is inaccurate or incomplete.
To request an amendment to your protected health information please complete the following form: Request for Amendment to Records
Please send the completed form to:
Summit Health Information Services
710 Commerce Drive, Suite 200
Woodbury, MN 55125
Additional questions about your medical records?
To learn more about medical record releases, contact Health Information Services during business hours at Summit Orthopedics at (651) 968-5125. Health Information Services operates from 8:00 am – 4:30 pm, Monday through Friday.
To review the Summit Notice of Privacy Practices, click here.
