At Summit Orthopedics, we recognize the significance each member of the Summit Family has as they impact one another and our patients on a daily basis. Be part of a patient-first environment that lives into our values of: Compassion, Integrity, excellence, Collaboration, Stewardship and Innovation and a place where staff members feel respected and find a strong sense of purpose in their roles, contributing to a familial atmosphere characterized by mutual respect and enjoyment.
At the direction of the Patient Access Manager, this role will provide day to day support for employee staffing and supervisory duties for Appointment Scheduler, Switchboard Operations, Navigator and HIS staff, including interviewing, hiring, and onboarding of new employees; timecard administration, conduct performance reviews; engagement activities (individual and team), coach and address performance issues; address complains and resolution of issues; and ensure the timely completion of required paperwork, records, documents, etc.
This is a full-time role based at our Corporate Office located in Woodbury, MN. Monday – Friday Schedule during typical business hours.
In collaboration with the Patient Access Manager, develop and adjust staff scheduling to ensure adequate coverage. If staffing needs dictate, may serve as back-up, performing duties in Appointment Scheduling, Switchboard Operations, Navigator or HIS roles.
- Assist with orientation and training of new and existing employees in the workflows/processes and expectations required to meet practice standards specific to quality, quantity and compliance.
- Work collaboratively with other leaders and departments to resolve issues, create streamlined processes and identify opportunity for improvement.
- Assess daily queue status and develop daily workflow strategy for the team. Prioritize, schedule and delegate work assignments, and supervise the staff to ensure the highest level of services are delivered.
- In collaboration with and at the direction of leadership, manage and implement departmental budgets.
- Perform other duties as assigned.
Summit Orthopedics provides the Twin Cities, Greater Minnesota and Western Wisconsin with the full-spectrum of orthopedic care including sub-specialty clinics, walk-in care at our Orthopedic urgent Care clinics, imaging, bracing, therapy, surgery and post-surgical stays at our Care Suites. Our expert team of physicians, surgeons, physician assistant, certified athletic trainers and therapists are part of the 1100+ employees who partner to provide quality care designed to support a healthier more active lifestyle.
Summit Orthopedics is committed to providing equal opportunity to all employees and applicants for employment in accordance with all applicable laws and regulations of federal, state and local governing boards and/or agencies.