I have never experienced this kind of compassion in this setting before.
Surgery day, left knee, total replacement, for me, was Monday December 4th. This was after one cancellation because of a chest cold with a fever. Original date was November 27th. This starts my experience with the caregivers at VH. Dr. Dane Hansen was my surgeon, his admin assistant is Cheyenne. Cancelling this, I thought would provide a huge amount of calls, headaches, mistakes etc. Cheyenne proved to be the professional I thought she would be by expediting the next step in this process with minimal phone calls and a quick follow up surgery date.
Everybody throughout this one day event was friendly, quick, concise and compassionate. A few shout outs go to, pre op nurse, Melanie, post op nurse Jessie, care suite nurses Ashley and Sandy and CNA Mary.
Special kudos to surgery nurse Susan. I was given a spinal block right before surgery and having never done this before, I was a bit nervous. This kind nurse held me up, cradled me in her arms and whispered words of encouragement in my ear while the Dr was administering these shots in my back. I have never experienced this kind of compassion in this setting before and I want to make sure that she knows what this meant to me.
Thank you,
Warm Regards and on the mend….
